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Technical FAQs
Sales/Licensing FAQs
Which Exchange versions does WinDeveloper Message Recall support? WinDeveloper Message Recall supports Exchange 2007 and 2010. Earlier Exchange versions are not supported. Windows Small Business Server SBS packages that include the above Exchange versions are also supported.
Which Windows platforms does WinDeveloper Message Recall support? WinDeveloper Message Recall is a 64-bit application and supports all x64 Windows Server platforms including Windows 2003, Windows 2008 and Windows 2008 R2. Windows Small Business Server SBS packages that include Exchange 2007/2010 are also supported.
On which Exchange Server Role should WinDeveloper Message Recall be installed? In organizations running MS Exchange 2007/2010 on a single server, simply install WinDeveloper Message Recall directly on the Exchange server machine. In organizations where the MS Exchange roles are distributed over different servers, install the WinDeveloper Message Recall components as follows:
Why is WinDeveloper Message Recall better than what Exchange and Outlook already provide? WinDeveloper Message Recall adds many critical features that are not available out-of-the-box. Amongst others it provides a predictable recalling process. Users can rely on the fact that if they immediately realize an error was committed they will be able to successfully recall the email without the recipients ever knowing. This is true whether the email was addressed to local or foreign recipients. Other great additions include the OWA Recall extension. For a detailed comparison check WinDeveloper vs Native Exchange Message Recalling.
Message recalling hardly ever works in Exchange; does the WinDeveloper solution really work? WinDeveloper has taken a completely different approach. The solution is based on the fact that very often senders realize that an error was committed as soon as they hit the Send button. This is when WinDeveloper provides the opportunity for senders to abort email delivery. For a more detailed explanation check Message Recalling Works! Here is how....
How do users recall a message sent in error? Emails can be recalled directly from MS Outlook or the OWA web interface. WinDeveloper Message Recall is 100% compatible with the Outlook message recalling functionality. There is nothing new in this sense. Users have to open the email to be recalled from the Sent Items folder and select 'Recall Message' as they do when WinDeveloper is not in use. For more details on this check Recall Emails from Outlook 2013, 2010, 2007, 2003. WinDeveloper also adds the OWA Recall extension. MS Exchange does not provide the ability to recall emails from the Outlook Web Access/App interface. WinDeveloper fills this gap, allowing users to recall emails straight from their browser.
How do I recall emails from the Exchange 2007/2010 OWA interface? You need to install the included WinDeveloper OWA Recall extension on each Client Access Server. Once you do that, a new 'Recall Messages' button will appear at the OWA left side-bar. Click on that to open the OWA Recall extension and submit recall requests. Note: The OWA Recall extension is only visible if running OWA Premium (see details below). If running the OWA Light interface, WinDeveloper OWA Recall can be accessed by entering the URL: Exchange provides two interfaces for OWA, Premium and Light. Which of the two interfaces is returned depends on the browser type you are running. Exchange 2007 only provides OWA Premium when running Internet Explorer 6 or later. Exchange 2010 provides OWA Premium in case of IE7+, Chrome, FireFox and Safari (Mac only).
No, this trick won't work. WinDeveloper Message Recall processes emails before reaching the recipient mailboxes. Recall requests are fulfilled without the recipient knowing of the original email.
Will this also work when the email is addressed to foreign recipients? Yes the process is equally applicable to all emails originating from within the organization. It makes no difference whether the email is addressed to a local recipient or a recipient outside the organization.
What happens if WinDeveloper is unable to successfully recall an email? What happens next is up to you. WinDeveloper may be configured to delete the request at the server. In this manner the recipients will never see the recall attempt. Otherwise you can choose to deliver the recall request to the recipients, falling back to traditional recalling.
I don't want recipients to know I attempted to recall a message. Is that possible? Yes. If the email is recalled successfully the recipients won't see any of the original or recall request. If the email cannot be recalled, you can configure WinDeveloper to delete the request at the server so that recipients won't know of the recall attempt.
Will the product delete emails from user mailboxes? No the product will never access user mailboxes. All processing is done at the message transport. WinDeveloper won't fulfil recall requests for emails that have already been delivered.
I don't want to install and manage any new client software. Will the product still work? WinDeveloper is a server-side application and no new client software is required. WinDeveloper is 100% compatible with the Outlook recalling functionality. Users can continue recalling emails from Outlook as they do today. The only difference is that the recall success rate will be dramatically improved. WinDeveloper also adds the OWA Recall extension, an add-on that is installed at the Exchange Client Access Server. With this extension the ability to recall messages becomes available to all users directly from their internet browser.
This is possible as from WinDeveloper Message Recall v1.2. This release introduced support for configuration Overrides. Using Overrides you can specify different recall handling settings for different email categories. In this manner it is easy to specify a long recall time window for emails addressed to foreign recipients and a shorter time window for internal emails. You can also create overrides for other user categories. For example some users might be handling more confidential information than others. You can create an Override specifically for these users to have a longer recall time window. For examples on how to configure Overrides check this article:
Message Recalling will cause emails to be deleted. How do I verify and monitor the product? WinDeveloper provides the ability to record all recall requests. Logs include all the key information such as the subject, sender, recipient list, and whether or not the recall was successful. In addition you may also archive to disk all successfully recalled emails. Email senders might want to block recipients from seeing their email. However if the organization policy dictates that deleted emails are to be archived at the server, WinDeveloper will also satisfy that requirement.
I don't want this functionality to be available to all users. Is that possible? Yes you can specify the set of users whose emails will be processed by WinDeveloper Message Recall. Otherwise you can use an exclusion list where you specify the users who won't be using the product.
How do I contact technical support for questions not answered in this FAQ? Email to: support@windeveloper.com
How do I get an evaluation license? WinDeveloper Message Recall on first install runs in free 30day evaluation mode. Once evaluation is over it stops processing emails and behaves as if the product was not installed. At this point a license key must be supplied in order to restore full product functionality. You may obtain an extended evaluation license by contacting:
Are there any differences in features between evaluation mode and licensed mode? No. The feature set is identical.
Which license is right for my organization? WinDeveloper Message Recall offers only one type of license. Licenses are per server, we do not perform any sort of user counting. So you simply need one license for each machine where the product is going to be installed.
WinDeveloper Message Recall has to be installed on each Exchange 2007/2010 Hub Transport server. So you need to order one license for each of these servers. We do not perform any sort of user counting. Whether Exchange is servicing tens or thousands of mailboxes it makes no difference. The only relevant fact is the number of Hub Transport servers.
Is the online order processing secure? The ordering system uses SSL to encrypt your details so as to safeguard sensitive data such as the credit card number. For the greatest security we do not handle any credit cards directly. Instead all credit card processing is handled by ShareIt - Digital River GmbH, a specialized payment handler.
Is WinDeveloper Message Recall subscription based? No. You just purchase the license and use it with no other payment obligations. You may choose to subscribe to a yearly maintenance agreement. However this is optional.
Contact sales@windeveloper.com they will be able to supply you with an evaluation license.
I want to evaluate WinDeveloper Message Recall, will I need to reinstall on licensing the product? No. The evaluation product is effectively the full product. All you need is to supply it with a license key and no reinstallation is required. For details on how to license the product refer to the User Manual.
What are the benefits of renewing Maintenance? Maintenance is a contract that you may choose to renew for a low yearly fee. With Maintenance you are entitled to technical support and to all product updates released within the 12 months covered by the contract.
Do I need to order Maintenance together with the product license? No the first year of Maintenance is included with the license.
How can Maintenance be extended beyond the first year? Whenever the current Maintenance contract expires you can extend the contract by another year. The new contract always starts from the date when the previous contract expires. The renewal has to be done within 60 days of the previous contract expiry. For assistance contact: sales@windeveloper.com.
My Maintenance contract expired. Am I still in time to renew it? Maintenance should be renewed within 60 days from the expiry of the last contract. If you purchased WinDeveloper Message Recall on 1st March 2011, maintenance will expire on 1st March 2012. Hence you have up to 30th April 2012 to renew.
How do I contact sales for questions not answered in this FAQ? Email to: sales@windeveloper.com
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