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Why aren't emails ending in the junk email folder?

For emails to be deposited to the junk email folder rather than the inbox you need to make sure that this functionality is enabled at the client mailbox. But before doing this make sure that the Content Filter is also correctly configured at the Exchange Server. See more details from: How do I configure emails to be deposited to the junk email folder?

If you already verified the Exchange Server settings, then check that the junk email folder is enabled at the client mailbox. This can be done through Outlook Web Access OWA. Other possible methods for enabling the Junk Email folder are available but depend on your Exchange Version as discussed below:

• Exchange 2013 OWA
• Exchange 2010 OWA
• Exchange 2010/2013 Management Shell
• Exchange 2007 OWA
• Exchange 2007 Scripting

Exchange 2013 OWA

1. Open the user mailbox in OWA and click on the Options icon (shown in the upper right corner of the image that follows)

   

2. From the Options selection on the left select 'Block or Allow'.

   

3. You should now see the various Junk E-mail options at the right pane. From here select 'Automatically filter junk e-mail'

4. Click the Save button at the bottom to save changes.

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Exchange 2010 OWA

1. Open the user mailbox in OWA and select Options (shown in the upper right corner of the image that follows)

   

2. From the Options selection on the left select 'Block or Allow'.

   

3. You should now see the various Junk E-mail options at the right pane. From here select 'Automatically filter junk e-mail'

4. Click the Save button at the bottom to save changes.

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Exchange 2010/2013 Management Shell

Setting the Junk Folder enablement through OWA is not efficient when managing multiple mailboxes. Unlike earlier versions, Exchange 2010/2013 includes the Set-MailboxJunkEmailConfiguration cmdlet allowing us to manage the Junk folder enablement status for multiple mailboxes at one go. For details on how to employ this cmdlet please refer to the following article:

Exchange 2003, 2007, 2010, 2013 Junk Email Folder

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Exchange 2007 OWA

1. Open OWA and select Options (shown in the upper right corner of the image that follows)

   

2. From the Options selection on the left select 'Junk E-Mail'.

   

3. You should now see the various Junk E-mail options at the right pane. From here select 'Automatically filter junk e-mail'

4. Click the Save button at the top to save changes.

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Exchange 2007 Scripting

Setting the Junk Folder enablement through OWA is not efficient when managing multiple mailboxes. Exchange 2007 does not provide a built-in solution for this. Instead a script is available that can be used to control the enablement status for multiple mailboxes at one go. For details on this script please follow this link:

Glen's Exchange Dev Blog - Turning on Filter Junk Email in Exchange 2007 via an OWA Script

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